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Course Information
Learn a simple but basic primer on
creating all of the systems and procedures to become a true
retail force in service. This program will walk you from
the basics of call handling and dispatch through the high-end
processes of repair/replace analysis, tech matching to call
demographics, and maximization of profits from each call.
- Learn the concepts and details of scripting to have your
CSR grab the call and get the business in under three minutes;
- Learn how to match the techs skill level to the
technical and sales potential of each call;
- Increase your secondary sale ratio of ESA and ancillary
products to a ratio of 1 in 4 calls!
- Understand the importance of both ratio management
and how to apply these factors to everyday calls
Instructor Information
David Dombrowski is a licensed HVAC
Contractor in the State of North Carolina. As an 18-year
veteran of the industry, David is currently a member of
the Management Team for the HVAC/Plumbing Division, representing
revenues in excess of $50 million, of a Fortune 500 Company.
Prior to this position, he was the Corporate Manager involved
with operations, retail, sales, acquisitions, and training
for Metro Heating & Air Conditioning, and the winner of
the 1997 National Contractor of the Year Award. David was
the primary internal consultant and an original member of
the Service America team. He is a state certified "continuing
education and license renewal instructor" for heating, plumbing,
electrical and fire sprinkler license holders.
TESTIMONIALS
- Dave is in the rare handful of gurus at the top of our
Industry. The time spent with him is the best use of
our time.
-- Joe Oliver, Oliver HVAC
- Dave is a wealth of information. The key is to implement
the systems that he has proven over time work well.
-- Tracy Parrish, Howell's Heating & Air Conditioning
8/9 - 8/10
Host: Howell's Heating & Air Conditioning
Location: Ashland, VA
11/30 - 12/1
Host: Peaden Air Conditioning, Inc.
Location: Panama City, FL
EAI Operations Workshop
Members - Free
Non EAI Members - $600
Register
Online
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