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Customer Service Excellence
Increase your customer retention!
"In my experience of hosting training
seminars, I have never witnessed the type of response that
you generated. After two solid hours of training, you asked
if the audience was ready for a break? The crowd erupted
with a resounding "NO!" You are truly a captivating, entertaining
speaker!" - Rod Toner, CFM Equipment
Course Information
This two-day seminar focuses on raising
business awareness of technicians and sales managers in
order to create commitment to the bottom line results of
the company. Anyone interested in improving or enhancing
their customer service skills or those wishing to improve
departmental communications should attend this seminar.
Course Instructor
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Mark Matteson, President
of Pinnacle Service Group, works with York's BTU program
and all 90 chapters of MSCA. Mark inspires organizations
nationwide to "Raise the Bar" to achieve higher levels
of personal and professional performance. His first
book and audio series on "Effective Communication for
Managers" was written with the University of Washington
and won an award for educational excellence. His second
book, best seller Freedom From Fear, is an inspiring
fable of one man's discovery of simple truths that lead
to wealth, joy and peace of mind. He has also published
dozens of business articles in periodicals nationwide. |
Skills and Insight Gained
- Discover the keys to effectively
deliver Customer Service Excellence
- Learn the skills to develop effective
communication between your company and its customers as
well as internally
- Understand how to form synergy
within your group while building trust and developing
relationships
- Gain tools for effectively dealing
with the angry customer
- Create "breakthrough relationships"
that lead to referrals and additional revenue streams
- Discover the vital role you play
in making money for your company
Cost
Retail Price: $600 per person
Gold Members: Free
Blue Members: Free
Schedule
- February 16-17, 2004 - Lynchburg,
VA - Wooldridge Heating & Air
Click
here to register online, or download the course registration
here.
Seats are Limited
Register Early to Secure Your Place.
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