Operations

Education — Excellence Development Plan, Step One

  • Excellence Achievement Process
  • Leadership
  • Problem Solving/Team Building

Membership Benefits–Member Resource Library

  • Excellence Development Library
  • Excellence Achievement Process Resources

Implementation — Excellence Development Plan, Step Two

  • Excellence Improvement
  • Process–Employee Rollout
  • 1-Day Employee Training
  • Excellence Celebration

Membership Benefits

  • Internally - Excellence Manager
  • Externally - Alliance Resources

Performance — Excellence Development Plan, Step Three

  • Excellence Achievement Process
  • Internal Customer Satisfaction Surveys
  • External Customer Satisfaction Surveys

Membership Benefits — 7 "Principles of Excellence" Rating System

  • Excellence Alliance Performance Guarantee