Operations

Education — Excellence Development Plan, Step One

• Excellence Achievement Process
• Leadership
• Problem Solving/Team Building

Membership Benefits–Member Resource Library

• Excellence Development Library
• Excellence Achievement Process Resources

Implementation — Excellence Development Plan, Step Two

• Excellence Improvement
• Process–Employee Rollout
• 1-Day Employee Training
• Excellence Celebration

Membership Benefits

• Internally - Excellence Manager
• Externally - Alliance Resources

Performance — Excellence Development Plan, Step Three

• Excellence Achievement Process
• Internal Customer Satisfaction Surveys
• External Customer Satisfaction Surveys

Membership Benefits — 7 "Principles of Excellence" Rating System

• Excellence Alliance Performance Guarantee