ON-LINE BUSINESS COURSES
Project Management Principles 1
Project Management Principles 2
Project Management Principles 3
Project Management Principles 4
Project Management Principles 5
Customer Service 1
Customer Service 2
Customer Service 3
Total Quality 1
Total Quality 2
Total Quality 3
Total Quality 4
Total Quality 5
Mastery of Business Applications 1
Mastery of Business Applications 2
Mastery of Business Applications 3
Mastery of Business Applications 4
Mastery of Business Applications 5
Purchasing Fundamentals 1
Purchasing Fundamentals 2
Purchasing Fundamentals 3
Purchasing Fundamentals 4
Purchasing Fundamentals 5
Supply Chain Management 1 (Note: This course replaced Production and Inventory Management)
Supply Chain Management 2 (Note: This course replaced Production and Inventory Management)
Supply Chain Management 3 (Note: This course replaced Production and Inventory Management)
Supply Chain Management 4 (Note: This course replaced Production and Inventory Management)
Supply Chain Management 5 (Note: This course replaced Production and Inventory Management)
Understanding the Human Resources Function
Successful Construction Business Management
Managing Technology
Laws of the Business Jungle
Accounting Fundamentals
Principles of Sales Management
Certificate in Project Management Principles 1
Description:
This course starts out with a definition of what makes a
project a project. Also, time is spent on how project management differs from
general management. Project phases/steps and the human element are also
discussed. The concept of deliverables to stakeholders is given attention.
Requirements:
Internet access, E-mail, Netscape or Internet Explorer Web
browser
Certificate in Project Management Principles 2
Description:
Planning and control are key ingredients in successfully
managing a product. They are discussed at length. Also the role of the project
manager is thoroughly explored as related to the management of project plan
execution.
Requirements:
Internet access, E-mail, Netscape or Internet Explorer Web
browser
Certificate in Project Management Principles 3
Description:
The tools of the trade are discussed. Topics include work
breakdown structure, earned value, PERT/CPM/Gantt Charts, Precedence Diagram
Scheduling, Scope Control, Cost Control, Change Control and Resource Planning.
A review of project management software is also included.
Requirements:
Internet access, E-mail, Netscape or Internet Explorer Web
browser
Certificate in Project Management Principles 4
Description:
Many experts believe that the people element of a project
is the most important. Selecting the right team members, building the team,
gaining commitment, organizational structures, and power and politics in
project management are discussed.
Requirements:
Internet access, E-mail, Netscape or Internet Explorer Web
browser
Certificate in Project Management Principles 5
Description:
In this course, a sample project will be done. The
instructor will supply information and background for the project. Also, a
sample test covering the project management field of knowledge will be
given.
Requirements:
Internet access, E-mail, Netscape or Internet Explorer Web
browser
Customer Service Certificate 1
Description:
In this course, we explore the world of Marketing and the
powerful notion of the 'Marketing Concept' as a key to organizational success.
The topics that we will discuss include the exchange process, market
segmentation and target marketing, the 4 P's, consumers and their needs,
forecasting, product positioning, new products and international marketing.
Looks like a full plate.
Requirements:
Internet access E-mail Netscape or Internet Explorer Web
browser
Customer Service Certificate 2
Description:
We'll take the basic concepts introduced in the first
course and expand them. Specifically, we'll look at forecasting, market
segmentation and its multiple variables, target marketing, end-user and
industrial customers, and consumer behavior (buying patterns and influences)
as variables that must be analyzed and understood.
Requirements:
Internet access E-mail Netscape or Internet Explorer Web
browser
Customer Service Certificate 3
Description:
In this course, we look at a number of Customer Service
Techniques to keep the customer very satisfied. Topics include measurement of
customer service (internal and by the customer), communication (especially
with upset customers), being a good ambassador for your organization,
teamwork, telephone etiquette, how much service is 'enough', the different
ways that customer service can be performed and what can be done to hang on to
a customer who's about to take their business somewhere else.
Requirements:
Internet access E-mail Netscape or Internet Explorer Web
browser
Certificate in Total Quality 1
Description:
This introductory course will get you pointed in the
right direction. Topics discussed include the definition of quality, Total
Quality Management (TQM), an overview of the quality movement, the concept of
complete customer satisfaction, quality costs and an introduction to
Statistical Process Control (SPC).
Requirements:
Internet access, E-mail, Netscape or Internet Explorer Web
browser
Certificate in Total Quality 2
Description:
Once you hear about TQM, you'll want to spring into
action. We have just what you need. A whole toolkit! During this course, we'll
examine about 30 different tools (both qualitative and quantitative). Included
are PDCA, Ishikawa diagrams, force field analysis, Pareto charts, histograms,
control charts and process capability.
Requirements:
Internet access, E-mail, Netscape or Internet Explorer Web
browser
Certificate in Total Quality 3
Description:
Many quality efforts fall short because of organizational
issues (lack of management involvement and support is a big one). The
organizational requirements to make quality 'stick' are discussed in this
course. The focus is on leadership, teamwork, reward and recognition,
education and training, empowerment, performance measurements and
implementation of a quality culture.
Requirements:
Internet access, E-mail, Netscape or Internet Explorer Web
browser
Certificate in Total Quality 4
Description:
This course is very much in demand due to the
desirability of ISO Certification and also the requirement for compliance with
various regulations.In addition to ISO, internal and external audits, Malcolm
Baldrige National Quality Award, QS-9000 and GMP/FDA/OSHA are reviewed.
Requirements:
Internet access, E-mail, Netscape or Internet Explorer Web
browser
Certificate in Total Quality 5
Description:
After you've taken the other four courses, you'll be
ready for the following advanced topics: Design of Experiments, Quality
Function Deployment, project management, Cost of Non-Quality, benchmarking,
process validation, supplier partnerships and more.
Requirements:
Internet access, E-mail, Netscape or Internet Explorer Web
browser
Mastery of Business Applications 1
Description:
This course focuses on the two key activities (Strategic
Planning and Organizing) that bring an enterprise into existence. Once the
firm is up and running, General Management and Supervision enters the picture
to keep the organization viable. Asking the fundamental questions 'Who are our
customers?' and 'What value do we provide?' guides the Strategic Planning
process. Defining the proper organization should be done based upon the
strategy that is chosen. The primary General Management and Supervision
activities discussed are Planning, Motivation, Leadership and Control.
Requirements:
Internet access, E-mail, Netscape or Internet Explorer Web
browser
Mastery of Business Applications 2
Description:
Someone might describe this course as a guide to 'stay
out of court', 'know who your customers are (and keep them happy)' and 'know
what is going on.' Legal and ethical issues permeate everyday business
operations. This course provides you with an overview key concepts and laws.
Marketing is all too often defined as sales+advertising. an overview will be
given of what is meant by the Marketing Concept, the 4 P's and market
segmentation/target marketing. Information Systems are evolving at a rapid
rate. We'll try to pin them down and see where they are going.
Requirements:
Internet access, E-mail, Netscape or Internet Explorer Web
browser
Mastery of Business Applications 3
Description:
Operations Management is concerned with producing and
supplying goods and services. In this course, we'll talk about the Supply
Chain and discuss what occurs at each major step. Specifically ways of
increasing productivity and throughput while decreasing cost and efforts will
be examined. Money has been called the 'language of business'. Unfortunately,
not enough people in the company speak that language. We'll demystify the
financial jargon as we review basic financial statements and terms.
Requirements:
Internet access, E-mail, Netscape or Internet Explorer Web
browser
Mastery of Business Applications 4
Long Description: The globalization of business has increased at a
tremendous pace during the 1990's. Requirements have changed dramatically as a
result. This course identifies the major challenges and opportunities that a
firm must address when considering 'going global'. Also, quality appears to be
well institutionalized as a culture, but far too many firms are still relying
on inspection as they primary quality assurance mode. We'll take a look at the
Quality Movement and bring it up to date with ISO and Malcolm Baldrige
National Quality Award.
Requirements:
Internet access, E-mail, Netscape or Internet Explorer Web
browser
Mastery of Business Applications 5
Description:
It has been stated that 'a project is a problem scheduled
for solution'. The last course expands upon this statement as we look at a
project as much more than just buying software and putting an engineer in
charge. The last topic concerns the number one resource, people. Some have
said it would be so easy 'if it wasn't for the people.' Through an
understanding of organizational behavior and the exercising of proper
leadership, people can truly become the number one resource.
Requirements:
Internet access, E-mail, Netscape or Internet Explorer Web
browser
Purchasing Fundamentals 1
Description:
Introduction and Overview of Purchasing Fundamentals
Requirements:
Internet access, E-mail, Netscape or Internet Explorer Web
browser
Purchsing Fundamentals 2
Description:
The Purchasing Professional: Buying Practices and Customer Satisfaction
Requirements:
Internet access, E-mail, Netscape or Internet Explorer Web
browser
Purchsing Fundamentals 3
Description:
The Purchasing Department In Action.
Requirements:
Internet access, E-mail, Netscape or Internet Explorer Web
browser
Purchsing Fundamentals 4
Description:
TAdvanced Purchasing Topics.
Requirements:
Internet access, E-mail, Netscape or Internet Explorer Web
browser
Purchsing Fundamentals 5
Description:
Case Studies and Special Topics.
(Note: The student must purchase the following books:
Articles for Exam Preparation, 2000 edition $35, NAPM members pay $25
Purchasing and Supply Management, 6th edition $86, NAPM members pay $81
The texts can be purchased from www.napm.org or by calling 1(800) 888-6276.)
Requirements:
Internet access, E-mail, Netscape or Internet Explorer Web
browser
Supply Chain Management 1
Description:
Supply Chain Management Fundamentals.
Requirements:
Internet access, E-mail, Netscape or Internet Explorer Web
browser
Supply Chain Management Management 2
Description:
Master Scheduling and Forecasting.
Requirements:
Internet access, E-mail, Netscape or Internet Explorer Web browser. Students must first
take Course 1 of the series. Once they have completed Course 1, Courses 2 through 5 may be taken in any order
Supply Chain Management Management 3
Description:
Inventory Management, MRP and Capacity Planning.
Requirements:
IInternet access, E-mail, Netscape or Internet Explorer Web browser. Students must first
take Course 1 of the series. Once they have completed Course 1, Courses 2 through 5 may be taken in any order
Supply Chain Management 4
Description:
IProduction Scheduling, Implementation and Shop Floor Control.
Requirements:
Internet access, E-mail, Netscape or Internet Explorer Web browser. Students must first
take Course 1 of the series. Once they have completed Course 1, Courses 2 through 5 may be taken in any order
Supply Chain Management 5
Description:
Advanced Topics In Supply Chain Management.
Requirements:
Internet access, E-mail, Netscape or Internet Explorer Web browser. Students must first
take Course 1 of the series. Once they have completed Course 1, Courses 2 through 5 may be taken in any order
Understanding the Human Resources Function
Description:
This course is designed to help people without experience in human resources to understand
this very vital link in the organizational chain. It will prepare both managers and business owners to handle basic
human resource functions in a way that will ensure the best possible result.
Requirements:
Internet access, E-mail, Netscape or Internet Explorer Web browser.
Successful Construction Business Management
Description:
Your contracting business can gain a powerful and permanent advantage over the competition
by practicing expert business management. You and each person on your management staff can reap the business rewards
from this complete, hands-on approach to expert management practices. This course can help you design and construct a
superior business operation that serves your customers better and keeps them coming back. Better business operations
usually keep talented employees happy and loyal too. Learn business skills the same way you learned your trade: one step
at a time and with an eye on how the pieces go together successfully.
Requirements:
Internet access, E-mail, Netscape or Internet Explorer Web browser.
Managing Technology
Description:
How can you realize your technology goals and objectives? Using project-based management
techniques, you will learn how to specify the scope of work for a developmental project and how to develop processes
to meet your objectives. You will learn how to develop a project plan and how to monitor and control the project so it
delivers the expected quality results.
Requirements:
Internet access, E-mail, Netscape or Internet Explorer Web browser.
Laws of the Business Jungle
Description:
If you're a small business owner or manager, the very survival of your business depends
on your ability to negotiate a wide variety of laws, contracts, leases, and other legal entanglements. This course
will teach you strategies and tactics that will not only help save you legal fees, but will also help your business
survive and thrive.
Requirements:
Internet access, E-mail, Netscape or Internet Explorer Web browser.
Accounting Fundamentals
Description:
Demand for accounting professionals currently exceeds supply. If you're interested in
increasing your financial awareness and accountability while also gaining a marketable skill, this course is for you.
You'll learn the basics of double-entry bookkeeping, while also learning how to analyze and record financial transactions,
as well as prepare various financial reports at the end of the fiscal period. Accounts receivable, accounts payable,
payroll procedures, sales taxes, and various common banking activities will be discussed. We'll cover all the bases,
from writing checks to preparing an income statement and closing out accounts at the end of each fiscal period.
Requirements:
Internet access, E-mail, Netscape or Internet Explorer Web browser, and access to a calculator or
adding machine.
Principles of Sales Management
Description:
Learn how to deliver superior sales-team results from a sales management veteran. This exciting six-week
online course begins with a detailed examination of sales management's roles and responsibilities. The balance of the journey
teaches you valuable tips, techniques and strategies for success and reinforces how critical planning is to successful sales
management.You will learn how to prepare and lead better sales meetings and how to resolve team conflict. You'll also learn
how to develop sales plans and budgets, recruit and interview new sales professionals, and set team goals and objectives.
Requirements:
Internet access, E-mail, Netscape or Internet Explorer Web browser.
Copyright 2002 Excellence Alliance, Inc.