Excellence Commitment Orientation

This two-day seminar offers attendees an opportunity to establish, adopt and implement the excellence improvement process within their organization. Course participants can begin to re-write their corporate future anf how they interact as an organization.

Who Should Attend

This course is intended for the Excellence Leader and Excellence Manager within your organization.

Skills and Insights Gained

• Identity what excellence is and why it is critical to business growth and longevity
• Learn to emphasize critical customer concerns and implement continuous customer satisfaction measures
• Discover how to become a performance-driven organization by getting employees to excel
• Learn to focus on finding, training, and keeping the best employees
• Implement "Excellence" by establishing the ACAEIP steps (assessment, commitment, agreement, education, implementation and performance review)
• Focus on developing processes that eliminate mistakes and waste

What You Will Learn

Day One - Understanding Excellence Achievement
8:00 AM–5:00 PM

What is Excellence?

Gain understanding of why Excellence Achievement is an essential process for progressive companies today. Begin to predict developments in the marketplace that will affect you company's ability to thrive and prosper. Learn the four bedrock principles of Excellence.

Adherence to Customer Requirements

Identify the drivers for delivering 100% customer attention, 100% of the time. Define the 5 critical parts of service excellence.

Systems and Procedures

Put on your detective hats and discover the methods for implementing an effective continuous improvement process by solving a fact-filled murder mystery. Learn the definitive steps for establishing systems and procedures.

Cost of Excellence

Learn to calculate the value of the Cost of Excellence. Define the major elements of the Excellence Investment. Gain a clear understanding of how your company's resources may be lost or wasted.

Continuous Improvement Cycle

Learn the 3-step process for achieveing and maintaining excellence in your organization.

Day Two - Implementing Excellence Achievement Orientation (EAO)
8:00 AM–5:00 PM

Assessment

Learn to identify: where we are as an organization, where we want to be, measuring our progress, and evaluate our necessary resources.

Commitment

Review the assessment phase, understand the roles of the Excellence Leader and Manager, and identify the skills for Excellence Commitment.

Agreement

Gain acceptance of the Excellence Commitment Orientation by the management team, begin developing and establishing awareness with entire member organization.

Education

Begin training the organization in the Excellence Achievement Process by committing to participate in the following instructor-led courses: Excellence Commitment Orientation, Leadership, and Problem Solving/Teambuilding.

Implementation

Begin your problem solving and corrective action process as you start to implement the Excellence Achievement Plan within you organization.

Performance Review

Monitor your specific corrective action measures to initiate improvements in your organization's performance.