Team Building and Problem Solving

This two-day seminar offers attendees an opportunity to establish a solid foundation in needed team building and problem solving skills. These attributes are key to moving any organization from lackluster customer performance to an organization determined to reach new heights in customer satisfaction.

Who Should Attend

Individuals interested in improving, enhancing or establishing skills for promoting a quality-driven, customer-focused workflow will find this program invaluable.

Skills and Insights Gained

• Learn to effectively facilitate teams, by focusing on both the taskand individual behavior
• Discover how to clarify the objectives of the team and the responsibilities of each team member
• Identify problems preventing team effectiveness
• Determine a preferred style of teamwork
• Learn to fully utilize the potential resource of each team member
• Identify the steps to eliminating problem solving,and enable others within the organization to become problem solvers
• Measure the actual results of your chosen and applied problem solutions
• Determine the differences between traditional and quality problem solving processes
• Create a flowchart for problem analysis, and apply a matrix to examine and track results

What You Will Learn

Day One
8:30 AM–4:30 PM

People Dynamics and Communication

Learn to recognize and understand the various personality styles of coworkers and customers.

Team Dynamics

Establish team concepts such as, team definition, benefits of working as a team, and the basics of effective teamwork.

Teambuilding Guidelines and Materials

Define the responsibilities for indivdiuals participating in the role of team leader or as a team member.Adopt an 8-step method for developing, facilitating and evaluating teams.

Overview of the Problem Solution Process

Identify the Excellence Problem Solving Process, and the differences between traditional systems and the Excellence System

Day Two
8:30 AM–4:30 PM

Problem Identification, Definition and Analysis

Identify the skills required by a team leader for proper problem identification. Perform flow-charting and analysis on a given case study.

Data Collection, Organization and Display

Employ checksheets and charts for effective data-gathering. Use these worksheets with a given case study.

Solution Generation and Selection

Define the process for generating and selecting solutions. Develop primary cause problem statements and understand the role of the Corrective Action Team.

Solution Implementation and Evaluation

Discover the process for effectively distributing a chosen solution to the proper department. Learn to measure the results and implement needed modification to established systems and procedures.

Recognition and Reward

Establish a recognition and reward process for promoting those employees that display team spirit and are true problem solvers.