| |
Fundamentals of Service Managment
Course Information
This 2-day workshop is designed to
not only teach an overview of service management but also
to provide practical applications in the day-to-day management
of your company. During the course of the 2 days you
will have workshops on setting your own pricing, knowing
which jobs to give your competitors, who is really in control
of your service techs, dispatching techniques, service contracts,
and how to transition to performance pay. At
the end of the workshop you will have plenty of tools to
enhance the day-to-day operations of your service department.
Course Instructor
| John Turnage - John is
the owner and President of Umpire Technologies Group;
a sitting member of the Continuing Education Advisory
Committee for the North Carolina State Board of Examiners
of Plumbing, Heating & Fire Sprinkler Contractors; and
a North Carolina State Board approved provider and instructor
for Continuing Education and Disciplinary Action Courses.
A graduate engineer with a BS in Mechanical Engineering,
John holds multiple HVAC licenses in North Carolina
as well as Plumbing and Electrical licenses. In addition,
he is a Certified Indoor Environmentalist with the Indoor
Air Quality Association, Inc. and holds a Universal
EPA Certification. Prior to starting Umpire Technologies
John was on the management team of Metro Heating and
Air Conditioning, which was awarded the 1997 National
Residential Contractor Of The Year by Contracting Business
magazine. During his 20 plus years in the HVAC, Plumbing,
and Electrical industries John has managed Commercial,
Residential, Service, and Add/On Replacement revenue
centers for Metro and was a Regional IT Manager for
a Fortune 500 Company. This unique combination of skills
and perspective allows John to formulate effective operational
solutions by integrating today´s technology with the
day-to-day needs of contracting businesses. |
Skills and Insight Gained
Gross Margin $ per hour Pringing
- Comparison between Gross Margin % and GM$PHR
- Analysis of 12 current jobs
- Workshop on setting your pricing
- Know which jobs to give your competitor
- Labor Ratios
- Flat rate AOR pricing and formats
A Day in the life of a Service Technician- Who really
controls the technician
- Technology in use (Nextel, GPS, etc)
- Dispatcher debrief
- Service hours (know your customers)- Paper Flow
- Spifs
Service Contracts- Value presentation to 10 year value
to business
- Value to customer
- Growing your business
- Selling tricks- Scripts
Service Management
- Hiring
- Non negotiable standards
- Dress- Trucks, Tools
- Monitoring- Paperwork
- Expectations
Performance Pay
- How to transition
- Fixed your % on the P&L
- Overtime Rules
- Job Management- Workshop on sample sheet (create
your own pricing module)
Dispatching Techniques
- Use of Technology
- Use of Scripts
Cost
Retail Price: $600 per person
Gold Members: Free
Blue Members: Free
Schedule
- October 11-12 - TDIndustries -
13850 Diplomat Dr. - Dallas, Texas
Seats are Limited
Register Early to Secure Your Place.
|
|
