EAI has assembled a team of industry experts who will be available via cell phone or email to address business issues for members. The Mentors are a mixture of graduate engineers, business, and accounting professionals with impeccable reputations. Each mentor has a minimum of 20 years experience in the industry, has personally managed companies with revenues between $2 million and $80 million, and holds multiple licenses. This team represents the strongest support group in the industry and raises EAI to an unprecedented new level of support. There are no business issues that cannot be reviewed and handled by this team.

What makes this program unique is that the Mentors are not primarily life-long trainers or consultants focused on theory, but each have spent multiple years in the trenches, managing contracting firms and dealing with the same day-to-day issues facing current EAI members. They have all had great success in their careers and are now looking to help other contractors be successful and raise the level of professionalism in the industry.The members of the Contractor Mentoring Team will also review the messages posted on MemberNet to provide expert advice to your questions in addition to the responses you receive from other Excellence Alliance members.

This service is included in the price of membership for both Gold and Blue members. Each call will be tracked by the EAI staff, and audio recordings of the calls can be saved by the member for future reference or distribution within their organization. We are pleased to offer this latest initiative to EAI members. This continues EAI's transformation from a best practices group to an organization involved in the day-to-day success of its members.

Licensed HVAC Contractor in the State of North Carolina. As an 18-year veteran of the industry, David is currently a member of the management team in the HVAC/Plumbing Division, representing revenues in excess of $50 million, of a Fortune 500 Company. Prior to this position, he was the Corporate Manager involved with operations, retail, sales, acquisitions, and training for Metro Heating & Air Conditioning, and the winner of the 1997 National Contractor of the Year Award. David was the primary internal consultant and an original member of the Service America Team. He is a state certified "continuing education and license renewal instructor" for heating, plumbing, electrical, and fire sprinkler license holders.

Retired Army Colonel - MBA/CPA - George was the Regional Controller for Metro Heating and Air Conditioning, a $35 million HVAC group based in North Carolina and 1997 National Contractor of the Year. In addition, George was the Divisional Controller for a consortium of heating, air conditioning, and plumbing companies with revenues in excess of $300 million. George brings real world straight answers bringing accounting into the business planning and daily management of the business.

Technical Training Institute - National Certified Trainers specializing in all aspects in commercial and residential - technical, code, license prep., design, equipment analysis, air flow, IAQ, technician development, and anything else that involves getting the details right. Mike holds Master licenses or equivalents in six states in electrical, plumbing, and unlimited HVAC. His group is responsible for Continuing Education Training for the State of North Carolina and he has personally trained the field inspectors for three southern states.

John is the owner and President of Umpire Technologies Group; a sitting member of the Continuing Education Advisory Committee for the North Carolina State Board of Examiners of Plumbing, Heating & Fire Sprinkler Contractors; and a North Carolina State Board approved provider and instructor for Continuing Education and Disciplinary Action Courses. A graduate engineer with a BS in Mechanical Engineering, John holds multiple HVAC licenses in North Carolina as well as Plumbing and Electrical licenses. In addition, he is a Certified Indoor Environmentalist with the Indoor Air Quality Association, Inc. and holds a Universal EPA Certification. Prior to starting Umpire Technologies John was on the management team of Metro Heating and Air Conditioning, which was awarded the 1997 National Residential Contractor Of The Year by Contracting Business magazine. During his 20 plus years in the HVAC, Plumbing, and Electrical industries John has managed Commercial, Residential, Service, and Add/On Replacement revenue centers for Metro and was a Regional IT Manager for a Fortune 500 Company. This unique combination of skills and perspective allows John to formulate effective operational solutions by integrating today's technology with the day-to-day needs of contracting businesses.